IFS Applications Cloud creates the output Direct Debit file (DDNAG) with a space between the invoice series ID and the invoice no. On receipt of the payment confirmation file to External Payments the space is there, just as it was sent. But the file is not interpreted the correct way, it cannot identify the invoices even though they are received exactly as they were sent.
The customers are in this case using a service center as Other payer.
The invoice series and number intervals are set up correctly in parameters for external payments, i.e. it is not possible to enter the space, just the ID’s and numbers. The invoice identifiers have all been connected to the Message Codes. The tickbox for Allow automatic matching is ticked.
If we untick the automatic matching the system will identify the invoices but it still cannot match the invoices. It needs the Installment ID. The installment ID is not a part of what is sent to Nya Autogirot.
We have tried creating a copy of the external file template where the field Installment ID is entered with the default value “1”, it still does not work as the installment ID is not transferred to Extrernal Payment Details.
Any solution ideas?
Thanks and regards
Jonas Jäthing