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When in Print Customer Invoices the E-mail Invoice option is greyed out.   

 

 

The customer record has an email address defined and it is set to default for method.

Can someone please advise why this would happen and how to resolve.

Thank you.

The customer reference field on the invoice has to be populated (which comes from the appropriate comm method), but this does not populate automatically.  Someone has to have filled it in.  Check your invoices, I bet this field is blank for all of them.  It would also mean that it wasn’t populated on the customer order originally either.

 

 

Thank you @ShawnBerk I remember now you mention it. 

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