A user created a parked payment which we are now trying to correct and move it to a customers account. We have not used this feature before and not sure how to do this. Does anyone have experience with these transactions to provide guidance on how to accomplish this?
We think she somehow created it by unmatching a payment she incorrectly entered. Mixed payment form right click canceled matching.
Essentially we would like it all cancelled so it can be reentered however would settle for it being moved to the customer’s account.
Thank you!
