Hello everyone,
I had a customer invoice in error because my order was at "0", so I don't know how to fix it since I don't know how to correct it.
And I was wondering if anyone has had this experience and how can it be resolved?
Thank you for your consideration.
Cdt.
Customer order invoice with error because i have "0" in amount
+4
Userlevel 2
+6
Hi
I would think, the Customer Invoice (if created) is in the status Preliminary and can be Cancelled.
On the Customer Order, it might be worth marking the lines as ‘Invoice Blocked’ so that in the future these lines don’t show up during invoice creation. The customer order could be short closed as well.
Let me know if this helps, else please share more information for context setting.
Kind regards.
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