+3I have raised a customer invoice however the pricing is incorrect
The invoice is at posted/authorised state, is it possible to create a correction invoice to adjust the selling price to the correct price?
I have attempted it however after I select correction invoice nothing happens, does this go to another area of the system?
+9Hello,
When you create a correction invoice, system generates a background job.
So, you must wait a minute or so to be executed.
You can see the result in background job screen, or in your debit invoice you will have the option “View” (or View Connected Invoice”) > “Correction Invoice” if the invoice was created.
If you don’t have it, please check the background job. Probably you have an error.
Regards.
+3Thanks for the response, you are correct there was an error in the background jobs all sorted now thanks again
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