Hello.

There is a setup that should be done in External Payment Parameters.

Here, you can specify how the invoices should be found in your application.

At the moment, you haven’t matched anything and therefore the application say it will create a parked payment.

The External Payment Parameters, you can match the Message Code for incoming customer payments towards customer invoice number or other references that you are using.

Hi @kitruzamu 

IFS doesn’t match the customer.

Did you defined an external payment parameter for the payment method?

Hi, i have made it like this, but not sure how it should look like..

Hi @kitruzamu 

Don’t you use massage codes? You haven’t connected an message codes.

And what about Series ID?

I think the interval isn’t right. Series ID and interval are for the customer invoice to identify them. With this data IFS will match the customer.

Made it like this, but still the same ..

Transaction type is missing.

Can you provide a screenshot of the tab company identifier?

Here it is:

it is bank account of our company..

It looks good.

Do also these settings in your external payment parameter:

Be sure that the message code RCDT is available in the file.

What kind of message code is that?

Is it available in the tab message codes?

Thanks a lot for your support!

Message code exist in the file

Does anything should be set up on the customer card?