Hi Oliver,

When you go to customer/Payment tab, you can see a field to define the AR contact of the customer. It allows you to select the contact person defined in communication methods of the customer. So, first you have to define the contact person in customer/communication method tab and then attach the person as AR contact in Customer/Payment tab.

Hi Eranda,

The customer that I have used within the example above has the AR Customer Contact field set up as per the below:

This is however not pulling through to the Customer Analysis screen and when zooming to the destination provided by the Customer Analysis screen I am taken to the AR Contact screen above.

Hi Oliver,

 first you have to define AR Contacts in General Payment and then connect the contact with the customer in  Customer/Payment tab, but in the field AR Contact, not AR Customer Contact

Best regards

Aneta

Hi Oliver, 

Sorry for the confusion. Define your AR Contact in AR Contact window (There is a window in Navigator AR Contact). Then you can select it in AR Contact field in Payment tab. Then, it will be visible in Customer analysis window. Because, here you define AR contact and not the Customer’s AR contact. 

Hi Eranda,

So I have entered some information within the AR Contact screen, but when returning to the Customer Analysis screen I can’t pick up this Contact, all I can do is Zoom back to the AR Contact screen?

Hi Oliver

 now please select the AR Contact OLIVER in AR Contact field in  Customer/Payment tab for customer GB40168 and save. Then, it will be visible in Customer analysis window.

Best regards,

Aneta

Ahhh - thank you Aneta! and Eranda!