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Question

Advance Customer Payment

  • November 12, 2025
  • 3 replies
  • 15 views
A
Do Gooder (Partner)
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Hi,

We are recording customer advance payments through Mixed Payment, and we’ve noticed that the voucher is sometimes generated with PP10 (Parked Payments Received) and other times with PP8 (Customer Claims, Pre-Payment). We’re unable to identify the reason for this behavior, even though the input details are the same in both cases.

We are selecting the Payment Type as ‘Enter Customer Payment’ and entering the Customer ID in the ‘Payer/Payee Identity’ field along with the amount.

Could someone please help us understand the reason for this inconsistency? Thanks in advance.

 

3 replies

A
Hero (Customer)
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  • Adam Bereda
  • Hero (Customer)
  • 738 replies
  • November 14, 2025

PP10 is created when no customer is indicated on payment received. If  Customer ID in the ‘Payer/Payee Identity’ field is provided, Parked payment should not be created. Please make sure that  ‘Payer/Payee Identity’ value is recognized properly.

Regards, Adam
A
Do Gooder (Partner)
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  • ArcMariGa
  • Author
  • Do Gooder (Partner)
  • 4 replies
  • November 14, 2025

Hi ​@Adam Bereda,

Even this is what my understanding as well. But in my case, sometimes it is triggering with PP10 and sometimes with PP8. Very strange. Not able to identify the reason.

 

R
Do Gooder (Partner)
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  • Razan
  • Do Gooder (Partner)
  • 4 replies
  • November 15, 2025

Hi

When creating the Mixed Payment without  the Payer/Payee details it would generate the Parked Payments.

 

PP1 - Debit

PP10 - Credit

 

If the Payer/Payee detail is provided it would create the below postings

 

PP1 - Debit

PP8 - credit

 

 


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