Hi,
We are recording customer advance payments through Mixed Payment, and we’ve noticed that the voucher is sometimes generated with PP10 (Parked Payments Received) and other times with PP8 (Customer Claims, Pre-Payment). We’re unable to identify the reason for this behavior, even though the input details are the same in both cases.
We are selecting the Payment Type as ‘Enter Customer Payment’ and entering the Customer ID in the ‘Payer/Payee Identity’ field along with the amount.
Could someone please help us understand the reason for this inconsistency? Thanks in advance.