Hi, If a work task is transferred to a technician & he finishes his assignment using MWO, the assignment status becomes Completed but work task status is sometimes Work done & sometimes remain work started only. What’s the reason behind this? I want the manger to manually mark the task to work done.
Also, can a new status be added in the list?
Right now there’s a known defect in this area, where if you are running PSO and you complete a task from mobile, additional visits will be created for the task, even though it shouldn’t. If you look at the assignment, there is a field called “Time to Complete” which is erroneously set to the remaining time of the duration (duration - actual execution time), which triggers additional visits to be created. If you navigate to Scheduling information for the task, and look at the allocations tab, you’ll notice that an additional visit has been created (please note that it may have been cleared at this point, as the allocations table is updated from PSO).
You can still manually set it to work done.
We plan on delivering a fix for this in 22R2 SU11 and 23R1 SU4.
Has anyone reported seeing this issue after 23R1 SU4? I am still seeing inconsistent behavior with the State between the assignment and the work task.
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