FSM 5.7 - The request's Repair Deadline is not updating when the SLA is updated in the Task.
Attached example shows a task/request where the priority was changed, updating the SLA.
Best answer by Lee Pinchbeck
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The request's Repair Deadline is not updating when the SLA is updated in the Task.
Userlevel 5
+13
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Userlevel 7
+24
Hi
There is no connection between these elements. You would need to write a client script to ripple the change through.
Kind regards,
Lee Pinchbeck
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