Hi,
I want to send the customer a notification on his mobile number after successful creation of a request.
Mobile number is a field in the page.
We are using FSM 6.How can I achieve this?
Best answer by anmise
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Userlevel 6
+20
Hi
To send notification to mobile number, first you can create a notification type business rule. Then, inside the rule, under output parameters, you can define DISTR_LIST_ID (To whom you need to send notification) and MESSAGE_NAME(what is your email)
To set up DISTR_LIST_ID, you can go to distribution list screen and define set of people with their mobile numbers that you want to send the email.
Instead of defining people one by one in the distribution list, you can select members under ‘wild card member’ column. To define ‘wild card member’, you need to go to substitution map screen and define link between columns to trigger email address from person record.
You can define MESSAGE_NAME from the notification message screen.
Thank you.
Kalpani
Userlevel 7
You would use a normal notification message and a normal distribution list in FSM. So you’d have a notification business rule trigger on whatever you want (e.g. request creation) and then send the notification message to the distribution list. You’d have to have an SMS gateway to send the texts and mention that in the app params.
Can we use some other SMS Service Provider other than Cdyne?
Our customer have Web enabled SMS Rest API having username and password. we do not have SMS SERVICE LICENSE_KEY there?
Using Configurations can we do integration with SMS Rest API’s? or we have to go for customization?
Userlevel 7
+24
Hi
You should be able to use an outbound connection in FSM Connect to send the relevant information to the web service. Just set up the connection to contain all of the relevant fields and information the web service would expect.
Kind regards,
Lee Pinchbeck
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