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Service Contract ID not visible for WO

  • November 13, 2024
  • 4 replies
  • 80 views
Timmermans Roel
Hero (Partner)
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Hi All,

 

I am generating Wo’s from my Service Contract through PM actions. But I noticed that trhe field ‘Contract Id’, ‘Line No’ and ‘Customer No’ are not defined when creating the WO from that Service Contract. That strikes me as odd since that info is easily obtained. Adding the info after creatin is also not possible - IFS will give an error that the Contract ID cannot be edited for WO generated from PM actions. So somewhere in the background, IFS knows the WO was generated from a PM Action/Service Contract ID - but it does not provide the info.

 

Is this a bug of an inconsistency from the application? It seems very strange and I can’t think of any good reason why this info should be missing.

 

Best Regards

Roel

 

 

Background info:

  1. Create Contract ID ‘3’
  1. Create PM plan for preventive maintenance for contract ID and generate WO ‘12’ from PM plan

 

  1. Check WO 12 - notice that Customer No, Contract ID and Line No are empty

 

 

 

Best answer by Marcel.Ausan

@Timmermans Roel  I’ve encountered the same behaviour in 23R1 with one of my clients. I would also say this is a bug/inconsistency and should be reported to IFS.

My client at the time didn’t bother about that missing data and we didn’t move forwards in creating a support ticket with IFS.

4 replies

Marcel.Ausan
Ultimate Hero (Partner)
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  • Marcel.Ausan
  • Ultimate Hero (Partner)
  • 1298 replies
  • Answer
  • November 14, 2024

@Timmermans Roel  I’ve encountered the same behaviour in 23R1 with one of my clients. I would also say this is a bug/inconsistency and should be reported to IFS.

My client at the time didn’t bother about that missing data and we didn’t move forwards in creating a support ticket with IFS.

https://www.linkedin.com/in/marcelausan/
Alexander Heinze
Ultimate Hero (Employee)
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  • Alexander Heinze
  • Ultimate Hero (Employee)
  • 1052 replies
  • November 14, 2024

Is that not the same as this issue? WO generated from Service Contract - Customer Empty | IFS Community

If one of the responses resolves your issue, please use "Best Answer" so that the thread can be closed and others find solutions easier.
Timmermans Roel
Hero (Partner)
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  • Timmermans Roel
  • Author
  • Hero (Partner)
  • 180 replies
  • November 18, 2024

Is that not the same as this issue? WO generated from Service Contract - Customer Empty | IFS Community

Hi Alexander,

 

I think it is :-), thank you for providing that feedback. In that topic I only focused on the Customer ID. And now my focus was rather on the ‘Service Contract ID’.

 

I will take this up with the customer.

 

Best Regards

Roel

Timmermans Roel
Hero (Partner)
Forum|alt.badge.img+12
  • Timmermans Roel
  • Author
  • Hero (Partner)
  • 180 replies
  • December 12, 2024

Hi All,

 

Just an FYI - we have submitted this issue as a ticket and current feedback is that this is indeed a Core Product Error and needs to be resolved in future Releases.

 

Best Regards

Roel


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