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Question

Resource getting created without start and end location in FSM

  • Sep 20, 2022 6:13 PM UTC
  • 3 replies
  • 84 views
Do Gooder (Partner)
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While we’re creating resources from persons , by checking the box “Scheduling resource” , It does create a resource .

But the start and end locations fields are blank although start/end locations are present in the PLACE tab of PERSON (i.e. although place, address are present in PERSON screen that does not show up while resource creation)

Note : We’re experiencing this issue while importing data using import/export functionality using .xls file. 

Version used :UPD20 

Any help here , please . 

    3 replies

    Saranga Amaraweera
    Superhero
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    Hi @Mahesh Biswal,

    Please make sure that the person record has both starts work from and ends work at places inserted under the person_place tab. Location ID start and end will be picked up based on these two values (respective default address id is picked from the place as the locations) 

     

    SAAALK
    Do Gooder (Customer)
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    • ntchen
    • Do Gooder (Customer)
    • Sep 22, 2022 9:29 AM UTC

    Sorry posted in incorrect thread!

    Do Gooder (Customer)
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    • Shamika_Elux
    • Do Gooder (Customer)
    • Nov 14, 2022 10:58 AM UTC

    @Saranga Amaraweera  While creating a person record, should we first update the start location and end location and then tick the scheduling resource flag to create a scheduling resource record in FSM? Please confirm if this sequence needs to be followed.

    In our case, we have an interface to create technician wherein we are first updating threesixty_resource flag and then updating start/ end location and sometime we see multiple scheduling resource getting created

     

     

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