+13In FSM, mobile users have an "On shift" & "Off shift" option. This is located under PERSON.WORK_STATUS.
Is it possible to have PSO schedule a tech only when they're ON SHIFT and when they are OFF SHIFT it does not consider them for work?
Thanks in advance,
Best answer by Abrar khan
In PSO you will need to use the exception “Failed To Logon” to notify of such a situation and handle it via a creating a non-availability for the duration if the tech is sick or unavailable.
In PSO you will need to use the exception “Failed To Logon” to notify of such a situation and handle it via a creating a non-availability for the duration if the tech is sick or unavailable.
If you’re using the SDS to automatically commit work you could use the rule “LogonRequired” to only commit to resources that actually log on.
+13If you’re using the SDS to automatically commit work you could use the rule “LogonRequired” to only commit to resources that actually log on.
We have it set to Y but it still gets committed.
If you’re using the SDS to automatically commit work you could use the rule “LogonRequired” to only commit to resources that actually log on.
We have it set to Y but it still gets committed.
I’m talking about the rules in the resource workspace in PSO. This is where you define how the SDS should behave. The rules/rule collection is then assigned to resources/resource groups. I cannot remember off the top of my head if there’s a scheduling app param you need to set in FSM to use the SDS.
+13Oh sorry, no were not using SDS, this is the way our PSO workbench looks like
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