PSO Appointment Booking Output

Hi,

Please find my response for what you have raised.

 

1. Do I need to Specify the Datset_id in the input file when there are many data sets? Yes. You need to.

If you need to find out what happened to your request please navigate to the following path in PSO

Archive-->Audits

Here, there should be a request file with the description as ‘Appointment booking’ & a plan change file with the description of ‘Schedule’. You can click on them & press ‘view changes’ to find out what has happened.

Hope this helps. Cheers! 

Hi @Charith Fernando ,

Thanks, this is what I see, but its not Appointment booking type as mentioned.

What is missing in the XML? Do I need to use the same <Input_Reference> in Appointment booking xml similar to the Load file?

All the information loaded in the XML can be seen here.

Also still, why the Appointment booking History is not shown still connected to the Dataset>?

Thanks,

Kasun

@KAMANUK here’s a working sample request from Postman. If your activity exists already, no need to send all the activity details again.

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<dsScheduleData xmlns="http://360Scheduling.com/Schema/dsScheduleData.xsd">
    <Input_Reference>
        <id>OSV-0001</id>
        <datetime>2022-03-01T06:00:00</datetime>
        <input_type>CHANGE</input_type>
        <dataset_id>LXDEMO</dataset_id>
        <account_id>.....</account_id>
    </Input_Reference>
    <Appointment_Request>
        <id>{{$randomInt}}</id>
        <activity_id>A001-APPT</activity_id>
        <number_of_slots>40</number_of_slots>
        <offer_expiry_datetime>2022-03-01T06:05:00</offer_expiry_datetime>
        <appointment_template_id>2-Hourly</appointment_template_id>
        <appointment_template_datetime>2022-03-01T06:00:00</appointment_template_datetime>                                        
        <appointment_template_duration>P10D</appointment_template_duration>
        <blocking>false</blocking>
    </Appointment_Request>
    <Activity>
        <id>A001-APPT</id>
        <activity_class_id>CALL</activity_class_id>
        <base_value>10000</base_value>
        <duration>PT60M</duration>
        <location_id>A001-APPT</location_id>
        <activity_type_id>Normal</activity_type_id><priority>1</priority></Activity>
    <Activity_Status>
        <activity_id>A001-APPT</activity_id>
        <status_id>0</status_id>
        <visit_id>1</visit_id>
        <date_time_stamp>2022-03-01T06:00:00</date_time_stamp>
        <date_time_status>2022-03-01T06:00:00</date_time_status>
        <duration>PT60M</duration>
    </Activity_Status>
    <Location>
        <id>A001-APPT</id>
        <latitude>48.59966893</latitude>
        <longitude>13.24591052</longitude>
    </Location>
    <Activity_SLA>
        <sla_type_id>Default</sla_type_id>
        <activity_id>A001-APPT</activity_id>
        <datetime_start>2022-03-04T06:00:00</datetime_start>
        <datetime_end>2022-03-11T06:00:00</datetime_end>
        <priority>1</priority>
        <start_based>true</start_based>
    </Activity_SLA>
</dsScheduleData>

Hi @Alexander Heinze.

Many Thanks,

I can see an Appointment booking type Audit now. Does that mean PSO is producing an offer Respond?

Also why I could not see the details in Dataset history?

Thank you,

Kasun

Hi @Alexander Heinze ,

Thank you,

Here I could not see any offers, what could be the reason for that.

Regards,

Kasun

KAMANUK wrote:

Hi @Alexander Heinze ,

Thank you,

Here I could not see any offers, what could be the reason for that.

Regards,

Kasun

 

No idea… What system is calling PSO? 

@Alexander Heinze Thanks for your support, finally it worked :)