PSO wont commit to one specific job. all other jobs are being committed. one job sits at the front of an engineers timeline, allocated, but not committing. when another job eventually leapfrogs to the front of the line it commits. the job allocates to a resource, so there appears to be nothing wrong with the job. the engineer gets other jobs committing. when the job gets allocated to another engineer it sits with that engineer as allocated but wont commit again, blocking any other commit. does anyone have any ideas?
+7
update to the situation: we have discovered that this is happening to any job where PSO has committed the job to an engineer then removed the commit from the engineer due to the engineer not accepting the job. From this point onwards the job wont be committed by PSO, although it can be committed manually
Hi Robert,
Can you raise a support case for this issue?
Kind regards,
Khalid
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