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Question

Not possible to change the Material qty in Recurring service program


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  • Sidekick (Partner)
  • 15 replies

Business: water bottles delivery 

Route drivers are delivering water bottles with 1 Litre, 2 Litres, 3 Litre, …. etc with different quantities.

ex: customer 1 - 3 bottles of 1 litre bottle each week, Customer 2- 2 bottles of 3 Litres bottles each 2 weeks , Customer 3 - 10 bottles of 25 Litres bottles each month

They have created standard task for each type of water bottles.

But customers are requesting different different quantities, that cannot be handled through recurring service program since the services adding only fixed qty to recurring service programs. 

Work around is to create several standard task with different quantities. But what if customer asked 100 types of quantities. Is there plan to open the recurring service program  for different material quantities and no of resources?

Is there a way of balancing water bottles delivery by checking the weight or volume, may be changing the delivery dates

 

3 replies

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  • Do Gooder (Employee)
  • 32 replies
  • February 5, 2025

Hi ​@INTHSL,

Would you be able to share a screenshot of how this customer is setting up the Standard Tasks?

/Pubudika


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  • Author
  • Sidekick (Partner)
  • 15 replies
  • February 5, 2025

Std task  is setting by adding different Quantities in materials tab. But there are lot of types.

ex: 1 liter bottles, 2 litre bottle, 1*2 bundles, etc

 


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  • Do Gooder (Employee)
  • 32 replies
  • February 7, 2025

In 25R1, we have introduced the ability to edit the duration of a standard task within the Recurring Service Program. However, it appears that it will not solve the scenario you have mentioned. Would you be able to create an Idea, so that our product management can consider this in a future release?

Thank you!


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