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We’re working with a client who wants to implement the Service Management module in IFS Cloud, but wants to use it in combination with the Service Module Work Orders. 

When we have a released Service Request with linked released Work Tasks, is there any way of converting the Work Task into a Work Order, or, as an alternative creating a Work Order and then linking it back to a Request in Service Management.

We can create Requests in Service Management and Service/Work Requests in Service there appear to be links between them.

Is it a case of we’re going to need to chose between one or the other or is there some way of being able to link the two together?

Work Orders use Work Tasks, Requests use Request Work Tasks, technically both are based on the same JtTask entity so that you could use Work Orders and Requests in parallel with the same resources. Work Orders and Requests are both used for service, one is asset-focused, the other one customer-focused, but they are not connected. You should ideally choose either or, depending on your requirements. This may help: 

 

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