Skip to main content
Question

FSM Notifications Email Queue?

  • December 6, 2024
  • 2 replies
  • 41 views
M
Sidekick (Customer)
Forum|alt.badge.img+9
  • MartinF
  • Sidekick (Customer)
  • 63 replies

Occasionally we have an issue where email notifications are not being sent, for no obvioius reason. i.e. All the Business Rule parameters present and correct.  It seems to happen in small groups, usually very close together in a 10-15 minute window.

Can anyone explain the process of how FSM interacts with the Email Exchange server, and if the messages are held in a queue in any way? or logged anywhere we can investigate? I know from experience that tjhe notifications dont appear in the Notification Log until they have successfully reached the Email Exchange server?

 

Thanks in advance

Martin

2 replies

SAMLK
Hero (Partner)
Forum|alt.badge.img+13
  • SAMLK
  • Hero (Partner)
  • 225 replies
  • December 10, 2024

Hi ​@MartinF ,

Did you happen to find anything in the server logs related to this problem?

https://www.linkedin.com/in/saranga-amaraweera-62418388
M
Sidekick (Customer)
Forum|alt.badge.img+9
  • MartinF
  • Author
  • Sidekick (Customer)
  • 63 replies
  • December 19, 2024

Hi ​@SAMLK 

 

Thanks for thre reply, sorry for my tardiness in getting back to you. Unfortunately, the server log doesnt go back far enough.  It happened again yesterday I have oinly just been notified, and looking at the data, two notifications should have gone out at 12:15pm ansd 12:17pm which did not. Strangely this is a very similar time to the last two times this happens. its like something happens around that time of the day. I have just manually created the event that should have sent the notification and both went immeadiately.

 

What server log settings should i use for this?

 

Thanks

Reply


Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings