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Question

FSM Mobile - Change attachment name signature

  • March 9, 2026
  • 2 replies
  • 3 views

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Hi all,


Is there a way to change the name of an attachment? We are trying to use the cust_signature_id field as a signature field in the FSM mobile app. Also, the attachment isn't added to the task_attachment by default and the attachment name is always something like:

task_username_6164_20260309172119.jpg.

2 replies

Shneor Cheshin
Superhero (Employee)
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  • Superhero (Employee)
  • March 9, 2026

HI ​@drooij 

Did you try updating the name with a business rule?

Cheers!


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  • Author
  • Sidekick (Customer)
  • March 10, 2026

Hi ​@Shneor Cheshin 

 

No, we don't have any BR set to change the attachment_name. We using the DebriefCustomerSignature screen and the attachment_name for that signature is different then the (new) screen DebriefCustomerReview screen.