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Our FSM FSM6 mobile app will not initialise after the user successfully logs in to the mobile app.

 

The device initialisation goes in to a loop and the logcat suggests that it can’t find the mobile database to download and looking on the Mobile Web server the ‘download’ folder is empty.

 

Can someone please advise which config files the configuration for this is detailed?

Many thanks in advance.

Angelo 

Hi @AngeloPav , 

 

Please verify if the local IIS_IUSRS account has write privileges to the following folders:

 

-Ruben

 

Hi Ruben,

 

Thanks so much for the response. It is very much appreciated.

 

I think you’re advice has put us on the right track. Looking at the  properties of the download folder it is indeed set to Read Only!.. :-)

 

Would you be able to advise as to the best way of changing this?

 

Thanks in advance,

Angelo

HI @AngeloPav , 

 

Normally the User Access Control settings should be set by the mobile service installer. 

But you can check whether the correct access control settings are used by opening the download folder properties from windows file explorer. 

Make sure the folder is not marked as read-only and the local IIS_IUSRS has read and write access to the download folder. 

 

Hope this helps. 

 

-ruben

Thanks for your support that’s sorted but we seem to have another underlying problem. :-)

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