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FSM 5.7 - Substitution Map not reading correctly


jbernardo
Hero (Partner)
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We have a substitution map for @place.email_address

the notifications are not going through unfortunately. the rule works as the user that is listed on BCC is getting the emails. The BCC is listed as an actual email address with no map needed. its only when using this map does it not work

 

we do have other maps that work just fine but it seems to be this one that doesn't

Here is the substitution map.

Here are the code table

here is the result from the notification log. you can see the TO is missing

 

Best answer by Mike The FSM TechnoGeek

The place_id you are expecting might be in TASK.PLACE_ID_CUST rather than TASK.PLACE_ID.  Try that.

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3 replies

jbernardo
Hero (Partner)
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  • Author
  • Hero (Partner)
  • 173 replies
  • April 22, 2020

@Mike The FSM TechnoGeek  i require your big brain sir!


Mike The FSM TechnoGeek
Superhero (Employee)
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The place_id you are expecting might be in TASK.PLACE_ID_CUST rather than TASK.PLACE_ID.  Try that.


jbernardo
Hero (Partner)
Forum|alt.badge.img+13
  • Author
  • Hero (Partner)
  • 173 replies
  • April 22, 2020
Mike The FSM TechnoGeek wrote:

The place_id you are expecting might be in TASK.PLACE_ID_CUST rather than TASK.PLACE_ID.  Try that.

that actually makes complete sense and i feel like a fool for not even looking further. one of our other admin’s did this and i figured everything was fine.

 

Thanks for your prompt response!


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