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Question

File is not attached with email

  • November 21, 2024
  • 6 replies
  • 67 views

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Hi,

Currently we are facing an issue, a schedule xml has been added to run on daily basis to send email notification, but the excel file is not attached in the email, only the content in the message body is getting printed in the mail.

 

 

6 replies

MWitczak
Hero (Customer)
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  • Hero (Customer)
  • 59 replies
  • November 21, 2024

What version of the software is this relating to?


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  • Author
  • Sidekick (Partner)
  • 11 replies
  • November 21, 2024

FSM 6U26


SAMLK
Hero (Partner)
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  • Hero (Partner)
  • 226 replies
  • November 28, 2024

Hi ​@preethi.a05 

Could you please share screenshots of your configurations, including the notification settings? Does sending the mail individually (without using the scheduled process) work as expected?


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  • Author
  • Sidekick (Partner)
  • 11 replies
  • December 2, 2024

Hi ​@SAMLK 

I have used the below MPM to manually trigger the mail 
sometimes it is sending the mail, and sometime it is not sending the mail.
 

<perform_send_notification>
  <parameters>
    <distr_list_id>DISTRIBUTION_LIST</distr_list_id>
    <message_name>NOTIFICATION_MESSAGE</message_name>
    <check_time_limit>N</check_time_limit>
  </parameters>
 </perform_send_notification>

 


JuniSihombing
Hero (Customer)
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  • Hero (Customer)
  • 130 replies
  • December 16, 2024

@preethi.a05 ,

is there any significant different size of data in excel list for the one attached in the email and the one not included?

Maybe issue in rendering the file? Just a thought.

 

~Juni


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  • Author
  • Sidekick (Partner)
  • 11 replies
  • December 17, 2024

Hi,
 

Thanks for the update, issue is, we have uploaded the rdlc file after someday, somehow it was missed and we get it know it was there in only one server. We use a multiserver environment due to that automatic scheduler is sending the mail without attachment. Now the file is placed in all environment to avoid such issue.


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