Question

Error when adding and email with apostrophe to Distribution list 'Email' field.

  • 14 July 2021
  • 3 replies
  • 120 views

Userlevel 3
Badge +6

In FSM,  when I add an email address with an apostrophe to the email field of a distribution list the box has a red border signifying it is an invalid email address.

 

How can I include an email address that includes an apostrophe?

Eg, Sarah,O’Brien@gmail,com

 

 


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3 replies

Userlevel 6
Badge +13

Hi @AngeloPav ,

As I tested in FSM 6 Update 11 environment the email should work for SarahO’Brien@gmail.com (email address with apostrophe).

 

I can see you have added , (comma) instead of . (fullstop). These two type shows errors in the application:

Sarah,O’Brien@gmail,com

Sarah,O’Brien@gmail.com

 

Hope this helps!

 

Best Regards,

Shageesha

Userlevel 7
Badge +24

Hi @AngeloPav,

Check in regular expressions in FSM what is set for the entry of Email and if this is active. Then in UI Designer for the email field, check if that regular expression is set against the field for validation.

If all the above is set then you would need to just amend the regular expression for email to allow the apostrophe as I would imagine that is where it is excluding it at the moment. Regular expression is a standard language so there are tools online to assist with generating an expression that does what you need.

Kind regards,

Lee Pinchbeck

Userlevel 3
Badge +6

Many thanks Lee, 

 

That definitely pointed us in the right direction.. 

 

best regards

Angelo