Hi,
There are technicians in who are associated with several Zones (Example ABCD, XYZ, Etc).
But when assigning availability shifts in PSO (24/7, 24/5, etc.), it does not allow the same technician to be scheduled in two or more Zones.
How can i identify what time that Particular FT is working for Both division or single division? Do we have any option available in PSO.
Example here is Shiyaz left in Gray in this ABCD, since he is with another shift in XYZ. And he should be available for both zones and others.
Regards,
Shiyaz