Question

Appointment

  • 20 December 2021
  • 6 replies
  • 237 views
J
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Hi Community,

 

 

We are exploring the Appointment Booking functionality and we understood that we can configure App Templates as blocking or non blocking.

 

 

If the App template is blocking, it will block the provided slots until the external system confirm one available slot or reject the app slots request. This will also reduce the overbooking scenario.

 

 

If the App template is non blocking, it will not block the provided slots until the external system confirm one available slot and it is not required the rejection call to release the slots. However, this will increase the overbooking scenario or the repeat calls to get slots since the system could reply saying that the slot is no longer available.

 

 

Could you please confirm our understanding? And please share with us if you got any pain point regarding the usability of this configuration? 

 

 

 

Thank you,

 

Best Regards,

 

Joana Machado

6 replies

S
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Hi Joana,

 

Seems like you understood it correctly. Worth mentioning that offer expiry datetime will release the provided slots if any response (offer select or reject) is not provided.

Also, to happen a re-booking in non-blocking type, another user need to confirm the same slot before you select it. So this is depending on the frequency of appointment requests coming in.

A
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@martinnc, do you have any info that could help on the above question? Thank you in advance 

M
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Userlevel 6
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@AndreiaLeitao note that the blocking will expire after the set timeout. Blocking is actually the most used approach. The Non-blocking feature were introduced later in order to handle activities with dependencies better. So if you do not use such dependencies it should work fine with the blocking.

A
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@martinnc , what we understood is that the expire time doesn’t work if the integration is coming from FSM to PSO. Is that still the correct behavior?

 

Then, from our understanding the Rejection interface needs to be handled by the external system if they don’t want to confirm a returned slot. Could you please confirm? @martinnc , @Sajith Anushan 

 

Thanks for the support :)

J
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Userlevel 2
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Hello,

from our understanding it is possible to use the following REST APIs both for appointment templates that are blocking and unblocking:

  • perform_threesixty_appt_offer_accept
  • perform_threesixty_appt_request​

Is this correct?

Also what is the scenario where the perform_threesixty_appt_offer_reject REST API is used?

 

 @martinnc do you have any information related to this?

thanks

 

 

 

M
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Userlevel 6
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@joana.m.machado I can’t say I know much related to rest calls in FSM, but I would say this should be feasible. Could imagine though the polling broadcast reference might be a challenge.

@Rob Oldenburg anything you can confirm? 

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