Hi All, Doing some tests with ‘Analysis for Service Contract’ in IFS Cloud and I am noticing some strange behaviour. Situation:I have a service contract where I Invoiced 2 items:Periodic invoice of 500 USD/Month Preventive Maintenance Work Order charged with a Service Line at ‘Fixed Price’ of 2500 USD Now I check my Service Contract Analysis and I see 2 issues:Incorrect visual ‘Revenue Analysis’ In the Summary I see a field “Revenue (USD)” which says 3000 USD - that’s good. But the Revenue Analysis bar chart only gives a value of 500 USD And next to it we have the breakdown that really shows the 500 USD from the Invoice Plan and the 2500 from the ‘Fixed Price’ WO Why is that 1 bar chart not consistent with the other info? Incorrect Costs My Invoice plan did not have any costs - my work order on the other hand had 1 part and 1 resource used, respectively a cost of 2127.84 USD and 0.15 USD Why does the Analysis overview only say a cost of 2127,84 USD and not 2127.99 USD as I would expect? Why is the resource cost not counted? See below printscreen for more info. best RegardsRoel

Question

Analysis for Service Contract - incorrect values

+12

Hi All,

Doing some tests with ‘Analysis for Service Contract’ in IFS Cloud and I am noticing some strange behaviour.

Situation:

I have a service contract where I Invoiced 2 items:

Periodic invoice of 500 USD/Month
Preventive Maintenance Work Order charged with a Service Line at ‘Fixed Price’ of 2500 USD

Now I check my Service Contract Analysis and I see 2 issues:

Incorrect visual ‘Revenue Analysis’
- In the Summary I see a field “Revenue (USD)” which says 3000 USD - that’s good.
- But the Revenue Analysis bar chart only gives a value of 500 USD
- And next to it we have the breakdown that really shows the 500 USD from the Invoice Plan and the 2500 from the ‘Fixed Price’ WO
- Why is that 1 bar chart not consistent with the other info?
Incorrect Costs
- My Invoice plan did not have any costs - my work order on the other hand had 1 part and 1 resource used, respectively a cost of 2127.84 USD and 0.15 USD
- Why does the Analysis overview only say a cost of 2127,84 USD and not 2127.99 USD as I would expect? Why is the resource cost not counted?

See below printscreen for more info.

best Regards

Roel

+12

Hi All,

Any updates on this topic? It seems something is nog functioning properly here?

best Regards

Roel

+12

Hi ALl,

Does anybody have feedback on this? I would love to have an idea if we are dealing with a bug or if there is any functionality that I am missing.

Best Regards

Roel