"An error occurred on the workbench client (client id)"

Hi Andy,

this warning was reported by a couple of customers which did run PSO 6.11. Could you please confirm which PSO version you are using? This warning should be fixed with PSO 6.12.

Best regards
Roman

Hi, we are on 6.11.0.18.

We are also now seeing this error intermittently too:

An error occurred on the workbench client (client id 172.17.201.84 PSW). Can you tell us what this is?

Thanks

This could be related to lists. I suggest that you create a support case to get both issues reviewed and eventually request PSO 6.12 install package.

Best regards
Roman

Thank you. Yes we have a case in with support. Do the following errors give you any more insight into what might be going on? 

activity missing for key 1057765 in allocation , number of activities in dictionary 352, number of updates since last full load 2, {"id":"1057765#1","is_date_time_fixed":true,"planRouteId":"1296|#|1709568000000","previousAllocationId":"1200254#1","nextAllocationId":null,"is_fixed_resource":true,"visit_type":0,"dicExtraDataFieldByFormatString":{},"activity_id":"1057765","resource_id":"1296","visit_id":1,"activity_start":"2024-03-04T17:54:00.000Z","activity_end":"2024-03-04T18:54:00.000Z","visit_status":10,"duration":3600000,"shift_start_datetime":"2024-03-04T16:00:00.000Z","shift_id":"fc939d5299794aa9825eb7a5db1cf1a9","allocation_source":0,"location_id":"311273","end_location_id":null}

activity missing for key 1076784 in allocation , number of activities in dictionary 352, number of updates since last full load 2, {"id":"1076784#1","is_date_time_fixed":false,"planRouteId":"1671|#|1709123400000","previousAllocationId":"1076907#1","nextAllocationId":null,"is_fixed_resource":true,"visit_type":0,"dicExtraDataFieldByFormatString":{},"activity_id":"1076784","resource_id":"1671","visit_id":1,"activity_start":"2024-02-28T17:43:57.000Z","activity_end":"2024-02-28T18:43:57.000Z","visit_status":50,"duration":3600000,"shift_start_datetime":"2024-02-28T12:30:00.000Z","shift_id":"fae57931f88545f7224648b1c5b7ab77","allocation_source":0,"location_id":"43030","end_location_id":null}

resource missing for key 1439 in allocation , number of resources in dictionary 4, number of updates since last full load 2, {"id":"1050437#1","is_date_time_fixed":true,"planRouteId":null,"previousAllocationId":null,"nextAllocationId":null,"is_fixed_resource":true,"visit_type":0,"dicExtraDataFieldByFormatString":{},"activity_id":"1050437","resource_id":"1439","visit_id":1,"activity_start":"2024-02-28T16:30:00.000Z","activity_end":"2024-02-28T16:45:00.000Z","visit_status":10,"duration":900000,"shift_start_datetime":null,"shift_id":null,"allocation_source":0,"location_id":"235309","end_location_id":null}

resource missing for key 1671 in allocation , number of resources in dictionary 4, number of updates since last full load 2, {"id":"1077166#1","is_date_time_fixed":false,"planRouteId":"1671|#|1709123400000","previousAllocationId":"1077334#1","nextAllocationId":"1076907#1","is_fixed_resource":false,"visit_type":0,"dicExtraDataFieldByFormatString":{},"activity_id":"1077166","resource_id":"1671","visit_id":1,"activity_start":"2024-02-28T15:13:23.000Z","activity_end":"2024-02-28T15:35:02.000Z","visit_status":70,"duration":1299000,"shift_start_datetime":"2024-02-28T12:30:00.000Z","shift_id":"fae57931f88545f7224648b1c5b7ab77","allocation_source":0,"location_id":"79345","end_location_id":null}

I don’t see any issues with lists at this time:

This looks rather like data related issues. Are you using FSM as the source system? If yes, you might want to review your basic data setup.

Best regards
Roman