IFS Customer Support Overview Webinar
Introduction
Are you a new or existing customer and would like to know more about IFS Support Services including how to engage with IFS, and where to go when you need help?
Join our live IFS Customer Support Overview Webinars for guidance on engaging with IFS Services, signposting to essential resources and understanding the level of service you can expect from IFS.
These webinars are suitable for all IFS Cloud, APPs, PSO and FSM customers and aim to educate and empower customers by equipping them with essential tools and resources.
IFS Customer Support Overview Webinars are one-hour sessions covering a wide range of topics including:
- The different IFS engagement levels
- IFS Support Services
- Case handling, case priorities, KPIs and SLAs
- IFS Service Center and the Knowledge Base
- IFS Product Lifecycles and the Evergreen concept
- Essential self-serve assets and resources
Instructions
Simply click on the link below to complete the request form, and we’ll send an invitation to the next session:
'IFS Customer Support Overview' Webinar - Registration
IFS Customer Support Overview Webinars are hosted monthly at the times shown below, and upcoming sessions for the remainder of the year are also provided below:
Times: 09:00 – 10:00 CST | 15:00 - 16:00 GMT | 17:00 - 18:00 CEST | 20:30 - 21:30 IST
2024 Dates:
- 05-Jun-24
- 03-Jul-24
- 07-Aug-24
- 04-Sep-24
- 02-Oct-24
- 06-Nov-24
- 04-Dec-24
Access recordings of previous webinars and the presentation slides in the IFS Community group here.
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