although the wordview macro is built with the macro block “Send msgbox” when launching the Word viewer the system opens the pdf instead of displaying the msg?
- does anyone have an idea of what is wrong, please?
Thanks / BR
open a pdf document in plate of see the message box
Userlevel 2
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Userlevel 7
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Can you show us the code or some screenshots of the macro as well as the macro blocks?
Userlevel 2
+6
Hi Mathias, the test was made with that simple macro below :
we cannot understand why with that simple macro, IFS open the PDF?
thanks for your help.
BR
Emmanuel
Userlevel 7
+30
Does the macro run? Which version of IFS is this?
Userlevel 2
+6
HI,
version of customer : 22R1 ;
when we launch “view document”, the system opens a PDF instead of displaying the message.
BR
Userlevel 7
+30
Do you have the Aurena Agent installed and enabled?
Also, it looks like you have configured the macro for "WORD07" (.docx files most probably). But you are talking about PDF files. That will not work.
Userlevel 2
+6
Hi,
Agent aurena has been installed and run.
Indeed that's the problem, why is the system launching a PDF?
Userlevel 7
+30
The obvious reason is that a PDF file is checked in to the document revision. Double check and show us a screenshot of the File Refs tab in the Document Revision page.
Userlevel 2
+6
Hi Mathias,
Thanks for your answer.
BR
Userlevel 6
+14
If the document revision does have a docx file connected, then check the “Document class process action” window to see if the macros are disabled for the given document class.
Userlevel 2
+6
Hi Amila,
Thanks for your answer.
BR
Userlevel 7
+30
Please update us here when you solve your problem.
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