I am missting the drag and drop option when creating new documents in all of our nordic presales environment on 21R2 - running in Chrome. If I run in Edge it works
Wondering if I am missing a setup somewhere - or if I am experiencing a bug
My Create New Document form looks like this in Chrome
and like this in Edge:
Best answer by Mathias Dahl
Hi,
It's not a bug. The drag and drop area is not enabled when you have the Aurena Agent installed and enabled for the environment you are using.
I will not go into why in much detail but it's partly due to security restrictions in modern web browsers. Simply put, drag and drop can never work "together" with the Aurena Agent, and some users would be confused if they used drag and drop, at the same time assuming the Aurena Agent would do its wonders.
So, we disable the drag and drop feature while the Aurena Agent is enabled.
If you want drag and drop to be enabled, you can disable the IFS Aurena Extension:
1.
2.
3.
You can also select a file easily also when the Aurena Agent is enabled, by using the Select File button.
We have got quite a few questions about this and we are thinking of enabling the drag and drop again, even if the Aurena Agent is enabled. The challenge is to make the users/customers understand the limitations that apply when using drag and drop while the Aurena Agent is enabled. We will try to come up with a solution that let's users use both features in a good way, possibly by adding some settings.
Let me know if I answered the question.
+32Hi @Mathias Dahl,
The workaround suggested above also seems to be not working. The Drag and Drop feature is not available in 24R1 too. Any idea, when this feature will be enabled together with Aurena Agent?
We can’t say, sorry. And it’s not clear we will do it, ever, because of the technical limitations in the web browser, in combination with features we have that require the Aurena Agent.
Did you consider doing what I described here:
?
+32Hi @Mathias Dahl,
The workaround suggested above also seems to be not working. The Drag and Drop feature is not available in 24R1 too. Any idea, when this feature will be enabled together with Aurena Agent?
We can't say, sorry. And, as I might have mentioned above, it's not trivial combining the features, due to the technical limitations we have in web browsers, combined with things we need the Aurena Agent for, combined with having the user understand the limitations.
Is there a reason you cannot configure the system to use the Create Documents assistant, where drag and drop is enabled?
In our scenario, the most common way of uploading documents to IFS is by attaching them to objects such as Work Orders, Work Tasks, PM Actions, Purchase Requisitions, Work Task Templates, etc.
Users typically attach files directly to these objects using the attachment panel and the drag & drop feature. However, when using the File Select option, only one file can be selected at a time.
This limitation is definitely causing inefficiencies in the document attachment process.
+8Hi
+32Hi
This has not changed in 24R2, nor 25R1.
Do you know about the alternative ways of working described here?
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