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Hello,

We currently store our emails to customers as attachments on case contact log entries. Is there a way in a workflow or event action to open that file, read the data in that email attachment? I just need the exact date the email was sent, which if you open up a .eml file, it saves it on the 3rd line. I’m very new to document management but I thought I’d ask and see if this is possible in IFS Cloud.

Thanks,

Bryan

If the file is stored in the database, it should be doable using a custom event action with PL/SQL code. If it's in File Storage, you need to first move it to the database, read it, then move it back. A bit messy but should be doable too.

Thanks ​@Mathias Dahl,

Do you know where I can find more about accessing it in IFS? Anything that you’d suggest I look at first?

I can’t seem to find any data concerning extracting that file data nor where in the database it actually lives. Whenever I call functions for fetching the address location, I get /temp/ back.

Thanks again,
Bryan

If you keep the files in a database repository, it's stored in EdmFileStorage. The file information can be found always in EdmFile and the repository information in EdmLocation.

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