Does anyone (I am looking at @Mathias Dahl 😁 here) know whether files in the app server are deleted / cleaned up on a regular basis. The app server file path is defined under DOCUMENT_TICKET_TEMP_PATH of “document default values” Reason for questioning this is, I’ve written an event action based on PDF_REPORT_CREATED job to unpack documents connected to a Purchase Order / Line and email it as an attachment to along with the purchase order. I don’t want the system to clog up by storing temp files in the App Server.Thanks in Advance! Malik

Solved

DOCUMENT_TICKET_TEMP_PATH clean up

Forum|Forum|2 years ago
March 5, 2023
2 replies
391 views

+11

malik.sally
Hero (Partner)
232 replies

Does anyone (I am looking at @Mathias Dahl 😁 here) know whether files in the app server are deleted / cleaned up on a regular basis.

The app server file path is defined under DOCUMENT_TICKET_TEMP_PATH of “document default values”

Reason for questioning this is, I’ve written an event action based on PDF_REPORT_CREATED job to unpack documents connected to a Purchase Order / Line and email it as an attachment to along with the purchase order. I don’t want the system to clog up by storing temp files in the App Server.
Thanks in Advance! Malik

Best answer by Amila Samarasinghe

Hi @malik.sally

Temporary tickets are deleted from DOCUMENT_TICKET_TEMP_PATH once after it is used, so that no ticket backlog will be created. But if in any case there are documents remains in DOCUMENT_TICKET_TEMP_PATH, then you can schedule a database task with method "delete_old_tickets" in the "batch_transfer_handler_api" and provide the parameter SCHEDULED_HOURS [SCHEDULED_HOURS is a parameter to distinguish the tickets to be deleted. So all the tickets older than the scheduled hours will get deleted]

Thanks and Regards,

+14

Amila Samarasinghe
Superhero (Partner)
191 replies
Answer
Forum|Forum|2 years ago
March 6, 2023

Hi @malik.sally

Temporary tickets are deleted from DOCUMENT_TICKET_TEMP_PATH once after it is used, so that no ticket backlog will be created. But if in any case there are documents remains in DOCUMENT_TICKET_TEMP_PATH, then you can schedule a database task with method "delete_old_tickets" in the "batch_transfer_handler_api" and provide the parameter SCHEDULED_HOURS [SCHEDULED_HOURS is a parameter to distinguish the tickets to be deleted. So all the tickets older than the scheduled hours will get deleted]

Thanks and Regards,

Amila S. - https://www.linkedin.com/in/amila-samarasinghe-b3285974/

M

+11

malik.sally
Author
Hero (Partner)
232 replies
Forum|Forum|2 years ago
March 8, 2023

Thanks @Amila Samarasinghe for your quick response. This helps.

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