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Question

Document Attachments Limited to 300 MB Error

  • January 27, 2025
  • 5 replies
  • 74 views

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  • Do Gooder (Employee)
  • 6 replies

We are encountering the error "Internal error. Invalid server response, expected JSON" when attempting to check-in documents larger than 300 MB in Documents Revision. 

We are currently using IFS Cloud 23R1 SU14.

 

 

5 replies

Mayura Wasantha
Superhero (Employee)
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  • Superhero (Employee)
  • 470 replies
  • January 28, 2025

What is the File Repository Type here?  DB? File Storage S?


Mathias Dahl
Superhero (Employee)
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  • Superhero (Employee)
  • 2826 replies
  • January 28, 2025

@asjaus 

We have seen these issues internally and just recently found the place where we think this fails. To speed things up, I would recommend you file a support case about this. From what we know right now, it's a limitation in the File Storage service owned by the platform team. I think it works better with Database storage.

For our learning, what type of file is this?
 


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  • Author
  • Do Gooder (Employee)
  • 6 replies
  • January 28, 2025
Mathias Dahl wrote:

@asjaus 

We have seen these issues internally and just recently found the place where we think this fails. To speed things up, I would recommend you file a support case about this. From what we know right now, it's a limitation in the File Storage service owned by the platform team. I think it works better with Database storage.

For our learning, what type of file is this?
 

A case has already been submitted by an ITAR customer. This is a pdf file. 


Mathias Dahl
Superhero (Employee)
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  • Superhero (Employee)
  • 2826 replies
  • January 28, 2025

Thanks! It's a very large PDF file :) - any idea what it is about? (not in detail, on a high level)


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  • Author
  • Do Gooder (Employee)
  • 6 replies
  • January 29, 2025
Mathias Dahl wrote:

Thanks! It's a very large PDF file :) - any idea what it is about? (not in detail, on a high level)

This is a sample 325 MB file that i used with no specific details. 


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