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Can't View attached Document from attachments pane


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Hello,

Surely, I must be missing something.  I have a document(s) attached to Project Definition but I cannot view the document from the attachments pane.  The eyeball isn’t there.  I don’t have a problem using view document from the document revision itself.  Any ideas what would cause this?

 

 

Patrick

Best answer by Mathias Dahl

@Grzegorz Byrski ​@PIreland 

No, there's no relation at all between the file extensions we define in Docman and the list of file extensions supported by the image viewer (what lies behind the "eye") in IFS Cloud.

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9 replies

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  • Superhero (Employee)
  • 169 replies
  • January 29, 2025

@PIreland 

Not sure if you already know this. Only limited file extensions support this. Please check this

Regards,

Sahan


Mathias Dahl
Superhero (Employee)
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  • Superhero (Employee)
  • 2759 replies
  • January 29, 2025

As Sahan said, check the file extension. Apart from the file extension, the user needs at least View access to the document revision,  but you said you already have that. I'm quite sure it's the file extension that's the "problem" here, since I can see the Download ("View") icon in your screenshot...


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  • Author
  • Hero (Employee)
  • 95 replies
  • January 29, 2025

Hello ​@Mathias Dahl and @sohan

The document type is DOCS and it set on EDM Basis and an Original.

EDM Basic, File Types

 

I don’t see the eye when it’s a word document but I do when it’s a JPG.  Are you saying that I need to have a view file to be able to see it?  Do we have automation that automatically creates a view filed upon check-in?

I created a PDF (a VIEW document) and it’s checked in along with my DOCx document and don’t see the “eye”.  The only time I see the “eye” is when I’ve directly checked in a JPG.

Thanks


Mathias Dahl
Superhero (Employee)
Forum|alt.badge.img+32
  • Superhero (Employee)
  • 2759 replies
  • January 30, 2025

@PIreland 

The eye only works for some file types (we hide it when it would not work). As for your original + view file use case, we might not have the best logic there right now. The code probably looks at the file type of the original file, and not the view file that's also there in your case. We probably should have some logic that picks either/or in that case…

 


Grzegorz Byrski
Sidekick (Employee)
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Hi ​@Mathias Dahl 

Responding on Patrick's behalf as his response ended up in community@ifs.com mailbox :

“Thanks,

 

Is it safe to assume that the use of the phrase “some file types” are those that are View and not Original as defined in EDM basic data?

 

Thank you”


Mathias Dahl
Superhero (Employee)
Forum|alt.badge.img+32
  • Superhero (Employee)
  • 2759 replies
  • Answer
  • January 30, 2025

@Grzegorz Byrski ​@PIreland 

No, there's no relation at all between the file extensions we define in Docman and the list of file extensions supported by the image viewer (what lies behind the "eye") in IFS Cloud.


Mathias Dahl
Superhero (Employee)
Forum|alt.badge.img+32
  • Superhero (Employee)
  • 2759 replies
  • January 30, 2025

@PIreland 

Follow the link shared by Sahan above.


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  • Author
  • Hero (Employee)
  • 95 replies
  • January 30, 2025

I feel like a dummy.  Thanks for your patience.  I had not realized that that was a link that Sohan had attached, a fault of trying to read from my cellphone I suppose.  

Case closed.


Mathias Dahl
Superhero (Employee)
Forum|alt.badge.img+32
  • Superhero (Employee)
  • 2759 replies
  • January 31, 2025

@PIreland 

🙂

Have a great weekend!


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