Hi, we are on Apps10, update 20. I am testing event actions to send approval emails for a specific class of document and when I (or any other user) approves their line on the document revision approval tab, the approver ID and name fill in automatically-see line 1 below. But for my colleague Ryan, he is able to approve but the approver ID and name are blank. There is no error message. He is on the doc access template with view and edit rights. I checked many documents and it works fine for other users who approve documents all the time.
This doesn’t seem to be caused by our event action but is coming from standard IFS. I’ve never seen this before, does anyone have an explanation?
