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Supply code may not be updated when the Order has been Released

  • August 13, 2025
  • 6 replies
  • 81 views
S
Do Gooder (Partner)
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Hi,

 

In IFS Cloud, the CO lines cannot be Unpegged from its Shop Order and changed to Invent Order when the Customer Order status is Blocked due to the below error message.

 

 

However, in the IFS Apps 09 environment, this function is possible where a CO line could be Unpegged from its Shop Order and the Supply Code would be changed to Invent Order without any error message even though the CO is in Blocked state.

 

Does anyone know whether it is possible to change the Supply Code of Blocked Orders in IFS CLOUD environment?

 

​Thanks!

Best answer by Abdul

Hi ​@Sachini Wanniatchi,

Have you found the reason why the Customer Order is not reflecting in the Pegged Manufactured Customer Order Lines screen?

I tried to replicate your case, and it seems I was able to. 

My observations,

If the Customer Order goes from Planned to Blocked status directly, then for this scenario, the Customer Order would not reflect in the Pegged Manufactured Customer Order Lines screen since the pegged Shop Order is not yet created.

As per standard behaviour, the system creates the pegged Shop Order(s) upon Customer Order release only. 

Please check the Supply Chain Customer Order Analysis screen, whether a Shop Order was created against the Customer Order. 

If the shop Order is not created, then the following steps need to be followed to change the Supply Code at the Customer Order Line level.

  1. Unblock the Customer Order using Handle Blocked Customer Orders.
  2. Update the desired Supply Code at the Customer Order line level.
  3. Block Customer Order again using Manually Blocked Order command.

 

Regards

Abdul Rehman

    6 replies

    R
    Hero (Employee)
    Forum|alt.badge.img+11

    HI ​@Sachini Wanniatchi , please send us a Support ticket so we can investigate this. Thanks.

    Abdul
    Superhero (Partner)
    Forum|alt.badge.img+20
    • Abdul
    • Superhero (Partner)
    • 542 replies
    • August 13, 2025

    Hi ​@Sachini Wanniatchi,

    Please use the Pegged Manufactured Customer Order Lines screen to remove pegging between the Shop Order and Customer Order. Once the business user unpeg the Shop Order and Customer Order, the system automatically sets the Supply Code to Invent Order at Customer Order level.

    Please refer to the screenshot below.

     

    Regards

    Abdul Rehman

    https://www.linkedin.com/in/abdul-rehman-ifscloudexpert/
    S
    Do Gooder (Partner)
    Forum|alt.badge.img+1
    • Sachini Wanniatchi
    • Author
    • Do Gooder (Partner)
    • 2 replies
    • August 13, 2025

    Hi ​@Abdul,

     

    Please note that any Customer Order in Blocked state is not visible under the window ‘Pegged Manufactured Customer Order Lines’

    This issue is with customer Orders that are in Blocked state. 

    Abdul
    Superhero (Partner)
    Forum|alt.badge.img+20
    • Abdul
    • Superhero (Partner)
    • 542 replies
    • August 13, 2025

    Hi ​@Sachini Wanniatchi,

    Please refer to the screenshots below.

     

     

    After unpegged

     

    Note: I manually blocked the customer order, and if that is the issue, then I need to do a detailed analysis.

     

    Regards

    Abdul Rehman

    https://www.linkedin.com/in/abdul-rehman-ifscloudexpert/
    S
    Do Gooder (Partner)
    Forum|alt.badge.img+1
    • Sachini Wanniatchi
    • Author
    • Do Gooder (Partner)
    • 2 replies
    • August 13, 2025

    Hi,

    In my scenario, any Customer Order which is Blocked, is not visible under the ‘Pegged Manufactured Customer Order Lines’ window.

     

    Abdul
    Superhero (Partner)
    Forum|alt.badge.img+20
    • Abdul
    • Superhero (Partner)
    • 542 replies
    • Answer
    • August 21, 2025

    Hi ​@Sachini Wanniatchi,

    Have you found the reason why the Customer Order is not reflecting in the Pegged Manufactured Customer Order Lines screen?

    I tried to replicate your case, and it seems I was able to. 

    My observations,

    If the Customer Order goes from Planned to Blocked status directly, then for this scenario, the Customer Order would not reflect in the Pegged Manufactured Customer Order Lines screen since the pegged Shop Order is not yet created.

    As per standard behaviour, the system creates the pegged Shop Order(s) upon Customer Order release only. 

    Please check the Supply Chain Customer Order Analysis screen, whether a Shop Order was created against the Customer Order. 

    If the shop Order is not created, then the following steps need to be followed to change the Supply Code at the Customer Order Line level.

    1. Unblock the Customer Order using Handle Blocked Customer Orders.
    2. Update the desired Supply Code at the Customer Order line level.
    3. Block Customer Order again using Manually Blocked Order command.

     

    Regards

    Abdul Rehman

    https://www.linkedin.com/in/abdul-rehman-ifscloudexpert/


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