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Question

Problem installing CRM panel add-in to Outlook

D
Do Gooder (Customer)
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We are using Apps10 Aurena and we have successfully installed CRM Panel into Outlook for one user to carry out tests but it is not installing successfully on my machine.

I am able to install the Add-in and it is showing as installed in 365 but it is not showing in my Outlook client.

I am on the same version of Outlook as my colleague where it has worked, I’m using the same XML file too.

Has anyone else had trouble with this? Are we missing something?

M
Hero (Employee)
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  • Masheesh
  • Hero (Employee)
  • April 25, 2023

Hi @Dan Wymer ,

 

So basically it is working in outlook web but add-in icons are not shown in outlook desktop client?

If so could you please check following is checked in your outlook client?

 

 

Best regards,

Masheesh

AtaAbdavi
A
2 people like this
  • AtaAbdavi
    AtaAbdavi
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    Ayman
D
Do Gooder (Customer)
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  • Dan Wymer
  • Do Gooder (Customer)
  • April 27, 2023

Thanks @Masheesh , I’ve passed that on to our IT department to look into further as it’s an admin controlled setting under our policies. Fingers crossed that’s it!

M
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    Masheesh
A
Sidekick (Employee)
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  • Ayman
  • Sidekick (Employee)
  • August 9, 2023

@Masheesh  that solved the issue for me. Thanks

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