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One of Our end users has incorrectly added the amounts. Then RMA has release and already printed. After identifying the issue now, we need to delete or Cancel the RMA. But the system is not allowing to do so. Please support

 


Thank you
Kasun​​​​​​​

Hi ​@Kasun.jayawardhana ,

Seems that you have already created the credit/correction invoice. So then, first thing would be to cancel such invoice.

Then, remove the credit approval and then it may be possible to cancel the RMA.

Regards,

Pilar

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