Hi everyone,
I’m unable to delete a customer in IFS cloud for which I didn’t made any transaction besides just creating it…
Here’s the error message. Impossible to find this row they’re talking about...
Many thanks for you help !
Cheers,
Ilya.
Answer
Error when attempt to delete a customer
Best answer by Lahiru Dissanayake
Hi
Seems like, you have already entered a address for this particular customer. Then system is not allowed to delete this customer record.
To delete this record, first you need to delete the record in “Location Address” page.
- Go to “Location Address” page. and query for your address with Party Type=Customer.
- Select the address and go to > Location details and delete the record.
- Then you’ll be able to Delete the customer record in Customer Page.
Please try this and let us know anything unclear.
This topic has been closed for replies.
+8Hi
Seems like, you have already entered a address for this particular customer. Then system is not allowed to delete this customer record.
To delete this record, first you need to delete the record in “Location Address” page.
- Go to “Location Address” page. and query for your address with Party Type=Customer.
- Select the address and go to > Location details and delete the record.
- Then you’ll be able to Delete the customer record in Customer Page.
Please try this and let us know anything unclear.
Thanks ! It worked perfectly!
I’ve got to admit that it’s a bit complicated just to delete a customer… But it did the job !
Another question: What does those “location ID’s” match to ? Because it’s really difficult to find the proper location in the “location” tab. Is there a way for me to find easily the location ID in the customer info’s ?
Thanks again,
Ilya.
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