Question

Deliver Customer Order Line with Negative Charge Line

  • 13 July 2023
  • 2 replies
  • 72 views
H
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Userlevel 5
Badge +9

We are using Apps 9.

Scenario

  1. We have a customer order line connected to a negative charge line.
  2. The customer order line has two staged billing lines. An invoice was created for one of the staged billing lines. That invoice includes the negative charge line.
  3. The customer order line has been reserved and picked.

Issue

When trying to deliver the customer order line, we receive a message that Negative amounts are not allowed.

Does anyone have any suggestions as to how to deliver this line? We are unable to disconnect the negative charge line from the customer order line because the order line has been partially invoiced.

 

Or, does anyone have any suggested work arounds to resolve?

 

Thank you!

2 replies

CindyH
Rank
Userlevel 2
Badge +7

I am looking for the same thing in cloud. I cannot use negative quantity and cannot charge negative price for a line that the customer needs to see as a credit on the customer order. The only thing I can come up with is 100% discount. Which still will not allow for negative charge. 

Cindy S. Hutchins
CindyH
Rank
Userlevel 2
Badge +7

hmccabe,

I have gone through a variety of scenarios to try to get this to work. Because you can’t add negative anything on the lines tab of IFS we are putting in our credit line in the Charges tab along with the Tax line. Then when we print the CO or Invoice we see the negative charges.

Cindy S. Hutchins

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