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Question

Customer order type ineditable

  • February 21, 2023
  • 1 reply
  • 222 views

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Hi, one of the biggest frustrations our sales department has with IFS is the inability to change the order type on a customer order once the header is saved.  The order type is used in various management reporting so if they select the wrong one, they have to create a new order to fix it and cancel the old one. I spotted this statement in the help but that is not true even in a planned state. It can be changed if you have not saved the header yet.

 

What is the reason for making this field non-editable?  I know it controls the order flow, but I would think you could change it when it's in a planned state?   Are there any plans to make it editable in the future? We are working on upgrading to Apps10, update 17.

Thanks.

 

1 reply

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  • Superhero (Employee)
  • 330 replies
  • June 13, 2023

Hi,

I think the reason is that Order Type is a primary key value in the customer order header record. Then, once is saved, you cannot change or remove it.

Regards,

Pilar


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