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Question

Customer Order Hide Charges on Customer Confirmation

  • May 30, 2025
  • 1 reply
  • 52 views

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Hello,

    Is there a way to hide the Customer Order Charge Type so that the customer only sees the combined price of the goods they are purchasing when receiving the order confirmation and customer invoice?

  Example - The End Customer only wants to see the Delivered at Place cost on their order, they do not want to see the Freight Charge.  However we need to account for that freight charge and the freight charge needs to go to the correct GL account.

  When I enter the Charge Type on the Customer Order that charge will automatically show up on the customer confirmation work order, customer just wants to see total cost including freight in one lump sum.  

 

Thank you,.

Joe

   

1 reply

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  • Sidekick (Employee)
  • January 14, 2026

Hi ​@Joe Tapscott ,
In the Sales Charge Type setup, there is an option to control whether a charge appears on printed documents. Refer the below Screen shot.


If this option is enabled, it indicates that the charge is to be printed on external reports. The document text attached to the charge lines will only print if the Print Charge option is enabled. This is updateable on the line.

From the Customer Order itself, you can control whether it appears or not.
 

 

Regards,

Dulani.