Hi Tam,

If you are doing an automatic flow to deliver or clicking on Finalize Shipment, you must check the background job finishing the shipment to check any error when delivering.

You can also try to use the RMB (Right Mouse Button) option to Deliver the shipment and check if any error is raised.

Regards,

Pilar

Please check whether you have select online processing in shipment type>shipment control If this check box is selected, it indicates that when processing the shipment, the steps are processed online (preventing you from doing any further work until the shipment steps are processed). If this check box is cleared, the order steps are processed as a background job, allowing you to continue with other work in the application. If the shipment type includes stops at any step in the shipment flow, the shipment process will still be online when continuing the shipment flow.

If so please check the background jobs and after that Do RMB on the header and select ‘Deliver ‘ as now the shipment status is at complete and next step would be deliver.

You can either create a new shipment from your dashboard. Or click ship create a shipment from the toolbar.

Thank you.AdvancedMD Patient Portal