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Hi everybody,

nice to be back here! I hope everybody is doing fine, stay healthy and in good mood, despite the bitch Corona! :-)

Simple question:

Were may I “see” the connection between customer order (customer invoice) and ServiceLevelAggrement SLA)?

Or:
Is there a simple way to seperate “normal” invoices with inventory parts (sales parts)
and service articles?

Later on we want to aggregate and ask:
What part of the service aggrement is done (and invoiced) already and what percentage is still “open”?

All the best to you, your family!

Michael

Hi Michael,

to your first question, if you look at the CO line you should be able to see where it came from - e.g. work order transaction or service contract invoice item.

Service articles vs. inventory sales parts?  Try looking at the part number field in customer order line/sales part, which is null for non-inventory sales parts.

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