Is there a way to automatically send the customer order confirmation after the customer has been take off of credit hold? Customer Service and credit would like the order confirmation to be sent when released from credit hold. Right now there are stops at the Print Order Confirmation, Reservev Order, Print Picklist and Create invoice.
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Hi,
You can try with a custom event that controls that previous status was Blocked and new status is the one you require.
I’m not sure if I understood properly your requirement as printing order confirmation is not usual once the parts have been delivered and you are going to create invoice. But you can control this printing by checking the new customer order state in event action, once the credit block has been released.
I hope this helps,
Regards,
Pilar
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