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We are needing to have different invoice and delivery note layouts for different customers (export paperwork is the main driver). As far as I was aware in Apps 9 you can only have one invoice and delivery report or am I incorrect? If I’m incorrect can anyone guide me on best way to produce different reports for different customers, thanks Sarah.

You can have only one layout as a default, but you can have different layouts.  They would need manually selected if the wrong one, but you might be able to configure report rules that could drive the selection of the different layouts.  We have done a multi-language invoice that has multiple layouts with a custom field on the customer order to drive which one is printed using the standard print function.