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Is there an OOTB screen that a user can search a customer by a phone number?

 

Our use case: we want to integrate a telephony system to IFS so when a person rings in a IFS screen will appear with a list of customers and then the user can access the customer account or customer 360 screen

 

So far we are unable to find a screen to search by phone number so thinking would need to make a custom screen via a CRIM

You may be able to set up a quick report where you can quickly search via phone numbers without going about a lot of CRIM. I think this is stored at CUSTOMER_INFO_CONTACT. You would just have to make sure that all phone numbers are entered in a consistent manner. 

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