Skip to main content
Solved

User cannot add freight cost to shipment

  • June 30, 2021
  • 6 replies
  • 253 views
T
Do Gooder (Customer)
Forum|alt.badge.img+5

A user tries to connect freight cost to s shipment, but is prompted with an error:

Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> System.InvalidCastException: Unable to cast object of type 'Ifs.Application.Shpmnt_.frmShipment' to type 'Ifs.Application.Shpmnt_Ext_.frmShipment_Ext'.
 
 
   at Ifs.Application.Shpmnt_Ext_.frmShipment_Ext.FromHandle(SalWindowHandle handle)
 
 
   at Ifs.Application.Shpmnt_Ext_.tbwAvailableLines_Ext.menuItem__Connect_Execute(Object sender, FndCommandExecuteEventArgs e)
 
 
   at Ifs.Fnd.Windows.Forms.FndCommand.OnExecute(Component component)
 
 
   at Ifs.Fnd.Windows.Forms.FndContextMenuStrip.ExecuteCommand(ToolStripMenuItem menuItem, EventArgs e)
 
 
   at Ifs.Fnd.ApplicationForms.FndContextMenuStripInternal.ExecuteCommand(ToolStripMenuItem menuItem, EventArgs e)
 
 
   at Ifs.Fnd.Windows.Forms.FndToolStripMenuItem.OnClick(EventArgs e)
 
 
   at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
 
 
   at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
 
 
   at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
 
 
   at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
 
 
   at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
 
 
   at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
 
 
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
 
 
   at System.Windows.Forms.Control.WndProc(Message& m)
 
 
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
 
 
   at System.Windows.Forms.ToolStrip.WndProc(Message& m)
 
 
   at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
 
 
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
 
 
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
 
 
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
 
 
   --- End of inner exception stack trace ---
 
A colleague of him with exactly the same permission set is able to do so.
We are working in IFS10.9

Best answer by Xavier Fernando

Hi @TokoWieme ,

 

If it is already not performed, could you please refresh security cache and reset his account ;

 

Yet please note, all his saved preferences will get reset to default.​​​​

    H
    Vimukthi Mahakumbura
    A
    This topic has been closed for replies.

    6 replies

    Thushitha Chandrasiri
    Superhero (Partner)
    Forum|alt.badge.img+21

    Hi @TokoWieme ,

    Have you tried clearing the client cache in the user’s PC ?

    If not, try doing it by deleting all the files in the 2.0 folder in the below folder path in the user’s PC in which this problem existing.

    C:\Users\<your_user_name>\AppData\Local\Apps\2.0

    Replace the <your_user_name> with the user’s windows user name.

     

    Thanks,

    Thushitha Chandrasiri - Follow my LinkedIn profile and contact me via - https://www.linkedin.com/in/thushitha-a-chandrasiri-32a2b2134/
    X
    Thushitha Chandrasiri
    Superhero (Partner)
    Forum|alt.badge.img+21

    And before doing that, there is no IFS windows open within the PC..

    Thushitha Chandrasiri - Follow my LinkedIn profile and contact me via - https://www.linkedin.com/in/thushitha-a-chandrasiri-32a2b2134/
    T
    Do Gooder (Customer)
    Forum|alt.badge.img+5
    • TokoWieme
    • Author
    • Do Gooder (Customer)
    • June 30, 2021

    And before doing that, there is no IFS windows open within the PC..

    Hi ThushAsanka,

     

    Thank you for your repy, but unfortunately this did not help.I emptied both cache and 2.0 directory, but the error remains. 

    But it look like it is a combination of his windows account and IFS, because if I logon to IFS on his PC, with my IFS account, I can add freight costs. 

    This is an extra screenshot of the error. 

     

     

    Thushitha Chandrasiri
    V
    X
    Superhero (Employee)
    Forum|alt.badge.img+20
    • Xavier Fernando
    • Superhero (Employee)
    • Answer
    • June 30, 2021

    Hi @TokoWieme ,

     

    If it is already not performed, could you please refresh security cache and reset his account ;

     

    Yet please note, all his saved preferences will get reset to default.​​​​

    Sashika Lakshan
    Thushitha Chandrasiri
    D
    T
    Do Gooder (Customer)
    Forum|alt.badge.img+5
    • TokoWieme
    • Author
    • Do Gooder (Customer)
    • June 30, 2021

    Hi Xavier, 

     

    Thanks for the advice. This did the trick; the user can finally do his job properly after months. You are a true superhero!

     

    regards,

     

    Camiel 

    X
    X
    Superhero (Employee)
    Forum|alt.badge.img+20

    @TokoWieme ,

    Thanks for kind feedback :)

    Terms & ConditionsCookie settingsAccessibility statement